Contact Us

Got a question about one of our CoinPoker reviews, spotted something that needs updating, or just want to flag an issue with a bonus code? This page tells you how to reach us and what kind of enquiries we can help with.

How to reach us

The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of business days, though busier periods can take a little longer.

When you write in, it helps to include:

• The page or offer you're asking about (for example, a specific promo code or operator review)
• Any screenshots relevant to a discrepancy you've noticed, such as an expired bonus code
• Whether your query relates to the site's content or to an account issue with an operator itself

What we can and can't help with

CoinPoker Promo Code is an independent review and comparison resource. We can help with:

• Corrections to factual details on our pages, such as a changed bonus term or an outdated figure
• General questions about how we assess and rank the sites we cover
• Feedback on your own experience with an operator we've reviewed, which helps us keep coverage current
• Suggestions for topics or offers you'd like to see covered

We're not able to resolve account-specific issues — a stuck withdrawal, a bonus that hasn't credited, or a verification hold, for instance. Those sit with the operator's own customer support team, since we don't have access to any player's account. If a query concerns responsible gambling or you feel your play has become difficult to control, our responsible gambling page has practical tools and the national helpline.

Before you write in about a bonus code

Bonus and promo codes can change or expire without much notice, since operators update their own promotions on their own schedule. If a code isn't working, it's worth checking the offer terms currently listed on the operator's own site before assuming it's an error on ours — we verify details at the time of writing but can't guarantee an offer stays unchanged after publication. If you do spot a mismatch, let us know and we'll look into it.

Corrections, accuracy and editorial independence

We take factual accuracy seriously, particularly around figures like bonus percentages, deposit limits and clearing conditions. If you believe something on the site is inaccurate or out of date, tell us specifically what and where — that's the fastest route to a fix. Our rankings and ratings are based on our own review process, not on payments from the sites we cover; commercial relationships, where they exist, don't decide position on the page. You can read more about how we operate on our About Us page, and our general terms are set out in our Terms and Conditions.

A note on eligibility and responsible play

Everything on this site is intended for adults of legal gambling age in their jurisdiction — 21 or older in most US states, though the minimum varies and it's the reader's responsibility to check their own state's law before signing up anywhere. Online poker involving real or crypto stakes carries a genuine risk of losing money, and no amount of skill removes that risk entirely. If gambling stops being something you can comfortably afford or control, free confidential support is available around the clock through the National Council on Problem Gambling at 1-800-GAMBLER, and our responsible gambling page has further tools and resources.

Next step

If your question fits within what we've outlined above, drop us a line at [email protected] and we'll get back to you. For anything account-related, your best route is directly to the operator's own support channel — it's usually faster and they'll have visibility of your account that we simply don't.